SHIPPING & DELIVERY TIMES
If you are concerned with how long it may take to ship to your address, please refer to our Shipping & Delivery page for full details.
The order tracking link will be shown under My Account – Orders – Order Details, if it is not shown for more than 5 natural days, please contact us.
RETURNS & REFUNDS
If you are inquiring about a return or refund for an item you ordered, please see our Refund Policy first.
Direct contact
Customer Service Email: [email protected]
Phone Number: +(920) 333-3139(9:00-6:00 M~F PST)
Company Name: MTSPEN
Office Address: 30 N Gould St Ste N Sheridan, WY 82801
Warehouse Address: 5F, Bldg 1# Lianxing Tech. Park, NO. 32 Xinyuan Road, Xiamen
How We Start Our Business
Use the form below to message us. Our office hours are 9am-6pm PST – we respond to most emails within 12-24 hours, but if you don’t get a response from us, please kindly check your spam box!